Practical tools for evidencing AI oversight

ONE AFTERNOON

Tier your AI agents by consequence

1. List what can act. Every AI system that can send, pay, approve, release or contact a customer without a human pressing the button.

1. Ask the failure question. If it did the wrong thing 1,000 times before anyone noticed, what breaks?

1. Assign a tier. Four bands, Critical to Low. Irreversible and customer-facing goes to the top.

1. Name three people. Business owner, technical owner and an independent control owner.

1. Test the stop. Have the named person pause each Critical agent in a test environment and record how long it took.

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ONE WEEK

Write your customer AI agent position

1. Find the agents already there. Ask fraud and digital teams for automated or headless sessions in the last 90 days.

1. Pick a stance per channel. Block, allow via an approved interface, or monitor. Write down why.

1. Read your own terms. What do they say about credential sharing, and would that survive a complaint?

1. Name the owners. Access decision, detection and customer outcomes. Record them.

1. Rehearse one incident. An agent makes a payment the customer disputes. Who decides the refund, on what evidence?

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